With business software, you’re not buying a tool – you’re buying a philosophy about how your business should run. The software has features and functions like a tool, but they reflect an opinion about the workflows, relationships, and data that lead to success.
The ‘tool mindset’ stifles business transformation because it assumes that software will cure problems without requiring a company to change. The ‘philosophical mindset’ of software embraces transformation. It makes software a blueprint for changing the company.